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Belfast Trust Laboratories (BTL) User Survey 2021


Thank you to all who took time to complete it!   We will use your feedback it to improve our service.

A quick summary of the survey can be found here.

Every two years, Belfast Trust Laboratories issues a survey to its users to see how we can help improve their experiences.

Belfast Trust Laboratories.

Why take part in the Survey?

Your feedback is essential to help Belfast Trust Laboratories provide the best service we can. We promise to read every survey received. We use your answers to help influence our service, practice and future plans.

The more responses we receive, the more opportunity we have to learn about how happy you are with our services, what we do well and what we can do to improve.

Our last survey in 2018 was completed by 453 users – so thank you. This year we hope even more of you can find time to share your thoughts with us.

Is the survey anonymous?

Yes. You can complete the survey anonymously or you can provide an email address at the end of the survey (should you wish to be contacted).


A summary of the survey findings will be available early in 2022 – on the Belfast Trust Laboratories User Manual . We can also send a copy of the findings to you via email.

In addition, provided you have given us your contact details, we’ll try our best to get in touch if you have raised something that might benefit from more detailed discussion.

You can find a summary of the 2018 user survey findings at the end of this year’s survey.

If you need any help with completing the survey or have any questions or comments about the survey or about Belfast Trust Laboratories, or want to request direct feedback from the survey please email . You can also request a paper copy of the survey via this email or by calling Kevin Sira on 07701372820.