Compliments and complaints

In Belfast Trust we want you to experience the best possible health and social care. Telling us what you think of the services you have received is important as it can help confirm what we are doing well, and identify areas that need improvement.

Click on one of the links below to find out about the different things you can contact us about:

  • Give a compliment about the service you have used
  • Make a comment or suggestion for improvement
  • Make a complaint

We value your opinions and will act on them whenever possible.

How to contact us

You can contact us in a number of ways, including:

  1. By letter:
    Complaints Department
    Belfast Health and Social Care Trust
    7th Floor, McKinney House
    Musgrave Park Hospital
    Stockman’s Lane
    Belfast
    BT9 7JB
  2. By telephone:
    Tel: (028) 9504 8000 (Monday-Friday: 9am-4pm)
    Textphone: 18001 028 950 48000
  3. By email complaints@belfasttrust.hscni.net
  4. By email compliments@belfasttrust.hscni.net
  5. By completing our online form
  6. Face to face, meetings must be booked in advance by calling the Complaints Department.