In Belfast Trust we want you to experience the best possible health and social care. Telling us what you think of the services you have received is important as it can help confirm what we are doing well, and identify areas that need improvement.
Click on one of the links below to find out about the different things you can contact us about:
- Give a compliment about the service you have used
- Make a comment or suggestion for improvement
- Make a complaint
We value your opinions and will act on them whenever possible.
How to contact us
You can contact us in a number of ways, including:
- By letter:
Complaints Department
Belfast Health and Social Care Trust
7th Floor, McKinney House
Musgrave Park Hospital
Stockman’s Lane
Belfast
BT9 7JB - By email complaints@belfasttrust.hscni.net
- By email compliments@belfasttrust.hscni.net
- By online form: Complete our online form
- By telephone on 028 9504 8000 (10am to 12pm & 2pm to 4pm) Monday to Friday excluding bank holidays.
If you wish to raise a complaint or concern regarding an Information Governance/Data Protection issue you can contact the Information Governance department.
You can contact the Information Governance department in a number of ways, including;
- By letter:
Information Governance Department
Belfast Health and Social Care Trust
Knockbracken Healthcare Park
Saintfield Road
Belfast
BT8 8BH - By email DataProtection@belfasttrust.hscni.net
- By online form: Data Protection Complaints – Fill in form
- By telephone on 028 95 046 955 (9am to 5pm) Monday to Friday excluding bank holidays.
You can also contact the Information Commissioners Office:
The Information Commissioners Office Northern Ireland
3rd Floor, 14 Cromac Place
Belfast
BT7 2JB
Tel: 028 9027 8757 or 0303 123 1114
Email: ni@ico.org.uk