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My Care – your patient portal

My Care gives you greater control of your healthcare by providing you with personalised and secure online access to specific parts of your medical records.

Through My Care you can access information like your medications, appointments and some test results via your digital device.

It is free to use, and it is optional. You can continue interacting with healthcare services via traditional methods – letters, phone calls, etc.

For information to be accessible on My Care it must first be inputted into the encompass system which was implemented across Belfast Trust in June 2024 or South Eastern Trust in November 2023.

Patients accessing services in other Trusts will have information available on My Care when that Trust begins using encompass.

  • What information can I see on My Care?

    If you have used services at either Southern Eastern Trust or Belfast Trust you should be able to view some of your medical information including:

    • Patient Name
    • Patient demographics
    • Patient pharmacies
    • Care Team
    • Active medications
    • Allergies Immunisations
    • Encounters (exclusions apply such as social care)
    • Visits: Upcoming and Past (exclusions apply such as Social Care)
    • Letters (delivered to the patient)
    • Discharge notes/instructions; Notes manually shared to patient
    • Problem list (Diagnoses not shared by default)
  • Who can use My Care?

    You can use My Care if you are:

    • over 18 years old and can make decisions for yourself or
    • under 18 years old and a health and social care professional has agreed you can use My Care.
  • How do I access My Care?

    The My Care patient portal is available as an app or through a web browser on your digital device (mobile phone, tablet or computer).

    You will need to have an active nidirect account to access to My Care.

    To create a nidirect account please visit – https://identity.nidirect.gov.uk/

    If you already have a nidirect account you can visit the My Care page here.

  • Can I give someone access to my My Care account?

    You can choose to let someone you trust – usually a family member or carer – to access your My Care account to help you manage your care by raising awareness of appointments, or reading and interpreting letters.

    This is known as proxy access.

    You can stop anyone using your My Care at any time and you can decide how much other people can see and what they can do on your My Care record.

  • How do I get Proxy Access?

    You may be able to get proxy access if you are supporting someone who is

    • over 18 years old and cannot make decisions for themselves or
    • a child or young person.

     

    To get proxy access talk to a health and social care professional who will decide

    • if you can use someone else’s Mu Care to support them
    • and how much you can see and do on it.
  • I've questions about proxy access - who can I speak to?

    Family members, staff and next of kin with questions about proxy access can speak to someone on the My Care Helpdesk by calling 208 9536 8180.

  • I've downloaded My Care - why can't I see much information?

    My Care features will become available as each Trust goes live with encompass. Patients will be encouraged to sign up for My Care following an appointment or hospital stay. Historical information will be limited. The patient record will fill up with information following every interaction with the health and social care system.

The My Care Helpdesk is available Monday to Friday, 9am to 5pm. If you need help with My Care:

 

For more information about My Care please visit the My Care website.

Click here to view the full list of My Care FAQs.

 

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