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Video Consultations

Video Consultations Benefits

Video Consultations for patients

Some of our Outpatient Services now offer Video Consultations for selected appointments.

If you are offered a Video Consultation this means you can connect with your health professional by a video call using Microsoft Teams.

You will need a device that allows video calling and can connect to the internet. If you do not have access
to this equipment you will be offered a telephone or face-to-face appointment instead.


What can you expect?

You will only be offered a Video Consultation if it is suitable for you and your care plan.

A Video Consultation is very similar to a face-to-face appointment. Your clinician will ask you questions about your health to workout the best treatment for you. You can also ask any questions you might have. You will get the same care.

What will you need?

A computer, smartphone or tablet that allows video calling and has an internet connection.

What happens next?

If your Outpatient Service is using Video Consultations, a member of staff will ask for your email address either by calling you or at your next appointment.

If your clinician books a Video Consultation appointment for you, you will receive an email with the date and time of your appointment.

The email will also contain a link to join your Video Consultation, as well as information on how to join. Please read the information carefully.

Don’t worry. We will send you reminders about your Video Consultation appointment.

If your clinician has told you that you might have a Video Consultation in the future please remember to regularly check your Spam/Junk Folder.

For more information on joining your Video Consultation download our Video Consultation – Joining Your Appointment leaflet.


Getting ready for your Video Consultation

Internet Connection: Video Consultations work best with a strong internet connection. If your connection is poor, this can affect the quality of your call and your time with the clinical team.

Location: A well lit, quiet private space is best for your appointment.

Appointment Time: Please join your appointment at the correct time, you will wait in a virtual waiting room. You might need to wait for your clinician to arrive, as you would for a face-to-face appointment. Please do not leave, close or refresh the meeting.

Friend or Relative: You can have someone with you during your Video Consultation.

Questions: Have a think about any questions you might have for your clinician. It is also a good idea to have a pen and paper handy to make any notes.

Frequently asked questions

What if I get cut off during my appointment?

If this happens your email link will still work to reconnect to the service. Please ensure you have a good internet connection before calling to prevent this from happening.

How confidential is my consultation?

Your clinician will ensure that your appointment is private and confidential. The appointment uses an encrypted link and is completely secure. Your consultation will not be recorded by your clinician.

Why is my appointment a Video Consultation?

Your clinician decided that you and this appointment type were suitable for a Video Consultation.

What if I need to change my Video Consultation appointment?

If you need to change the time or date of your Video Consultation appointment please contact us to rearrange on the telephone number provided in your email.