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Patient and visitor facilities

Reception desk

There is a reception desk in the mall just inside the main entrance. It is open from 8am to 8pm and staff can assist with any queries you have.


We promote and encourage breastfeeding on the ward. Staff will do their best to provide you with a comfortable and private environment to feed your child.

A special menu is available for breastfeeding mothers. You can order a meal to be delivered to the ward or you can use a special voucher in the canteen. Please note the voucher is only for breastfeeding mothers to buy their own food.

Breast pumps and sterile bottles are also available for mothers who need to express their milk. Please feel free to discuss your needs with a nurse.


Any illness can be a worrying experience for patients and families. You may experience different emotions and have a number of questions.

Chaplains visit wards regularly and listen to patients. They support the hospital community through their presence and prayers. The chaplaincy service is confidential and available to people of every faith and background. Read more about the chaplaincy service.

Quiet Room

The Quiet Room is in the old building of the Children’s Hospital, near the X-Ray Department. It is open every day for private prayer, reflection, or simply as a place to think. Everyone is welcome to use the Quiet Room.

Interpreting service

There is a regional interpreting service for all Health and Social Care organisations throughout Northern Ireland. For patients who do not speak English, hospital staff will arrange a face-to-face interpreter.

The service has more than 200 professional interpreters covering 33 registered languages.

Read more about the regional interpreting service.

Wheelchair access and disability services

If you have a disability or a speech, hearing or visual impairment, please let us know as soon as possible. We provide a range of services and facilities for people with disabilities, including:

Please ask any member of staff for further information about these services.


Shopmobility helps patients and visitors with limited mobility. It provides electric scooters and wheelchairs to help people get around the Royal Hospitals and City Hospital sites.

Read more about Shopmobility.