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Patient and visitor facilities

Reception desk

There is a reception desk in the foyer of the main Royal Victoria Hospital. It is open from 8am to 9pm and staff can assist with any queries you have.


Any illness can be a worrying experience for patients and families. You may experience different emotions and have a number of questions.

Chaplains visit wards regularly and listen to patients. They support the hospital community through their presence and prayers. The chaplaincy service is confidential and available to people of every faith and background. Read more about the chaplaincy service.

Quiet Room

There is a Quiet Room in the foyer of the main Royal Victoria Hospital building. It is open every day for private prayer, reflection, or simply as a place to think. Everyone is welcome to use the Quiet Room.

Interpreting service

There is a regional interpreting service for all Health and Social Care organisations throughout Northern Ireland. For patients who do not speak English, hospital staff will arrange a face-to-face interpreter.

The service has more than 200 professional interpreters covering 33 registered languages.

Read more about the regional interpreting service.

Wheelchair access and disability services

If you have a disability or a speech, hearing or visual impairment, please let us know as soon as possible. We provide a range of services and facilities for people with disabilities, including:

Please ask any member of staff for further information about these services.

Sighted Guide Service

If you are blind or have sight loss, you can now pre-book a person who will act as a Sighted Guide at no cost for your next trip to the Royal Victoria Hospital, as a service user, patient or visitor. There are more than 30 trained Sighted Guides available to assist anyone who is blind or has sight loss to reach their destination safely and independently.

This service is available Monday – Friday, 8:30am – 5pm upon request.

To book, please telephone or text 0738 594 1991 or email


Shopmobility helps patients and visitors with limited mobility. It provides electric scooters and wheelchairs to help people get around the Royal Hospitals site.

Read more about Shopmobility.