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What the service does
Who provides the service
How to access the service
Replacements and repairs
Location of service
Opening hours
Useful links

What the service does

Our audiology department provides a full range of screening, diagnostic and rehabilitation services related to hearing. We care for all age groups.

The services we provide include:

  • newborn hearing screening
  • paediatric audiology clinics
  • adult direct referral clinics

We use up-to-date technology and techniques to create an individual management plan for each patient.

Who provides the service

Our team is made up of:

  • registered audiologists
  • registered associate audiologists
  • newborn hearing screening coordinator
  • newborn hearing screeners
  • clerical and admin staff

How to access the service

New patients who want to access our service should seek advice from their GP.

Existing NHS hearing aid users should contact our service directly using the contact details below. An answerphone is currently active on our main number.

  • Phone: 028 9615 1070
    • Option 1 – appointments and enquiries
    • Option 2 – replacement hearing aid batteries

Replacements and repairs

Replacement hearing aid batteries and/or tubing can be obtained on request by telephone, email or text (see above).

Please include your name, date of birth and address with any requests for batteries or supplies. Please be aware these items can take up to 10 days to arrive.

If you need your hearing aid repaired or have lost your hearing aid, please contact us.

Please note that hearing aids lost or damaged through negligence or neglect may incur a fee to replace.

Location of service

Level 7D Outpatients
EENT Building
Royal Victoria Hospital
BT12 6BA

Opening hours

Monday to Friday, 9am to 5pm.

Useful links

For adults

Instructional videos
Hearing aid information leaflet
Wearing a mask with your hearing aid
Hearing aid troubleshooting guide
Tinnitus information leaflet

For children

Your baby’s referral to audiology
Your baby’s hearing screen
Neonatal hearing screen
Paediatric hearing aid information
Understanding paediatric audiology tests

Locations where this service is delivered

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