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Supporting you
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Chaplains
Childbirth Review Service
Complementary therapy service
Disability and sensory support
Family Nurse Partnership
Gestational diabetes
Hypnobirthing
Infant Feeding Lead
Maternity Services Liaison Committee
Mood Matters
Movements Matter campaign
Maternity physiotherapy
Pregnancy Stop Smoking Service
Social services
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Maternity Hospital
Midwife-Led Unit
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The Pregnancy Book
Birth to Five book
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Contact us
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Slapped cheek syndrome in pregnancy
Regional Fertility Centre (including Regional Andrology Service)
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Seeing a consultant
Further investigation
Review meeting
Publicly funded treatment
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RFC News
Treatment options
Ovulation induction
Stimulated intrauterine insemination (SIUI)
IVF and ICSI
Sexual intercourse during treatment
Other services
Treatment FAQs
Private fertility treatments
For clinicians
Infertility referral
Fertility semen analysis request
Sperm storage referral
Clinician FAQs
Referral for medically required fertility preservation
Care and support
Getting fit for treatment
Fertility Counselling Service
Patient Support Policy
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encompass
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SixEleven Ormeau Road
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Rural Impact Assessments and Monitoring Reports
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Making Communication Accessible
Annual Quality Reports
Overseas Visitors
No More Silos
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Royal Victoria Hospital
AccessAble
Coming into hospital
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Children’s Hospital
New Children’s Hospital Project
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Coming into hospital
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On the ward
Parent staying overnight
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Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
How does the Children’s Emergency Department work?
Children’s blood tests
Children’s Symptom Checker
Advice on giving children medication
Influenza (Flu) in Children
Help with the Cost of Living
Measles
Safe Sleeping in Babies
Maternity Hospital
Coming into hospital
Getting there
Car parking at the Maternity Hospital
Restaurants, coffee bars and shops
Contact details and site map
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On the ward
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Contact details and site map
Knockbracken
Coming into hospital
Getting there
Leaving hospital
Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
Iveagh Centre
Beechcroft
General information
AccessAble
Chaplaincy service
Complementary guest Wi-Fi
Hospital Travel Costs Scheme
Infection prevention and control
Interpreting service
Shopmobility
Transport and travel
Healthy living
Burns and scalds
HIV and AIDS
HIV testing
Winter health
Fuel poverty
Keeping warm: help and advice
Reducing the risk of fractures
Winter flu
Stay well
Mental health
Concerned about your mental health?
Looking out for others
Taking Positive Steps
Family support
Care in the sun
Stop smoking
Accident prevention for children
Drowning
Falls
Fire
Glass related accidents
Poisoning
Suffocating and choking
Window blind cord safety
Get active
How much activity?
Leisure in Belfast
Tips to getting active
Eating well
Understanding the Eatwell Guide
Tips for a healthy diet
Fish oil facts
Say no to salt
Vital vitamins
How we can help
Healthy eating – Easy Read downloads
Weight management
Be more active
Healthy eating plan
Your weight loss journey
Working for us
Current Vacancies
Apply for a job
Welcome to Belfast
HSC Values
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Equal opportunities for all
Where you could work
Royal Jubilee Maternity Services – new hospital recruitment
Allied health professions (AHPs)
Children’s community social work
Children’s Inreach Support Services
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Learning disability services
Nursing
Critical Care and Perioperative careers
Scientific and technical services
Social work and social care
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Volunteering
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Contact us
In an emergency
Online feedback form
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Feedback form
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Sophie’s story
Jean’s Story
Mr Gupta’s Story
Alice’s Story
Complaints Service Satisfaction Survey
Useful contacts
Press and media
Care Opinion
Submit an FOI
Useful links
Home
Waiting Times
My Waiting Times NI
Services
Hospital Services
Community Services
Cancer Services
Cancer types
Bowel cancer
Brain tumours (neuro-oncology)
Breast cancers
The Breast Family History
Children’s cancers
Endocrine tumours
Gynaecological cancers
Gynae surgery
Haematological disorders
Head and neck cancers
Liver, pancreas and bile duct cancers
Lung cancers and mesothelioma
Sarcomas
Skin cancer
Stomach and gullet cancer
Urological cancers
Cancer treatments
The Northern Ireland Cancer Centre
Radiotherapy
Chemotherapy
Surgery
Brachytherapy
Interventional radiology
Clinical trials
Support services
Cancer Support Service at the Macmillan Support and Information Centres
Newly Diagnosed Cancer Information Pack
Occupational Therapy
Palliative Care
Cancer Physiotherapy
Community Services
Social Work
Speech and Language Therapy
Chaplaincy
Dietetics
Teenage and Young Adult Service
For patients
For professionals
Contact us
Maternity Services
Our services
Midwife-led care
Consultant-led care
Pregnancy journey
Pregnancy concerns
Self-referral form
Continuity of Midwifery Carer
Your antenatal care
Community midwives
Early Pregnancy Unit
Antenatal education
Maternity Assessment Unit
Labour and birth
Feeding your baby
Information for Breastfeeding Mothers
Neonatal Unit
Discharge information for neonatal parents
Postnatal care
Information for postnatal mums going home
What to bring with you for admission
Supporting you
Bereavement Support Service
Chaplains
Childbirth Review Service
Complementary therapy service
Disability and sensory support
Family Nurse Partnership
Gestational diabetes
Hypnobirthing
Infant Feeding Lead
Maternity Services Liaison Committee
Mood Matters
Movements Matter campaign
Maternity physiotherapy
Pregnancy Stop Smoking Service
Social services
Useful links
Location of services
Maternity Hospital
Midwife-Led Unit
Resources
The Pregnancy Book
Birth to Five book
Child Benefit forms
Contact us
Monkeypox information
Slapped cheek syndrome in pregnancy
Regional Fertility Centre (including Regional Andrology Service)
First steps
Seeing a consultant
Further investigation
Review meeting
Publicly funded treatment
Treatment pathway FAQs
RFC News
Treatment options
Ovulation induction
Stimulated intrauterine insemination (SIUI)
IVF and ICSI
Sexual intercourse during treatment
Other services
Treatment FAQs
Private fertility treatments
For clinicians
Infertility referral
Fertility semen analysis request
Sperm storage referral
Clinician FAQs
Referral for medically required fertility preservation
Care and support
Getting fit for treatment
Fertility Counselling Service
Patient Support Policy
Support groups
Useful links
Support FAQs
Patient Information Video
Treatment waiting times
Contact us
Complaints
Carers’ Services
Video consultations
Yellow Card Centre Northern Ireland
How to Report
What to report
What has been reported?
Choose the right care
About the Trust
encompass
My Care – your patient portal
How we work is changing
encompass FAQs
Access to information
Freedom of Information
Disclosure logs
Privacy Notice
What information is collected?
Who will my information be shared with?
Data Subjects Rights
Lawful Processing
Data protection
Privacy policy
Search Online Documents
Corporate information
Health service structure
How the Trust is structured
Corporate objectives
Financial activity
Fraud prevention
Procurement
Standing Orders
Key people
Executive Team
Trust Board
Meetings and minutes
Involving you
Arts in Health
This Is Our Health
Belfast Trust JustGiving
Consultations
Consultation Outcomes
Good relations
Small grants information
How to get involved
Training to support you to get involved
Current Opportunities
Join our Reader Panel
Belfast Trust Volunteer Services
Volunteer Strategy
Why Volunteer
Strategic Approach
Latest news
Facilities and locations
Day centres
Ballyowen Day Centre
Beech Hall Day Centre
Carlisle Day Centre
City Way Day Centre
Edgcumbe Dementia Day Centre
Enler Day Centre
Everton Day Centre
Fallswater Day Centre
Fortwilliam Day Centre
Glencairn Day Centre
Grove Day Centre
Island Resource Centre
Knockbracken Day Centre
Mica Day Centre
Mount Oriel Day Centre
Mourne Project
North Belfast Day Centre
Orchardville Day Centre
Ravenhill Day Centre
Shankill Day Centre
Suffolk Day Centre
Whiterock Day Centre
Woodlands Centre
Health centres
Ballyowen Health Centre
Cherryvalley Health Centre
Crumlin Road Health Centre
Dundonald Health Centre
Dunluce Health Centre
Finaghy Health Centre
Maureen Sheehan Centre
Whiterock Health Centre
Residential homes
342 Ormeau Road
80 Malone Road
Brae Valley
Bruce House
Chestnut Grove
Hanna Street Supported Living
Killynure House
Mertoun Park Complex
Orchardville House
Pine Lodge
SixEleven Ormeau Road
Specialist centres
Centre for Psychotherapy
Family Centre
Family Trauma Centre
Old See House
Woodstock Lodge
Supported housing
Cullingtree Meadows
Shaws Avenue Hostel
Fairholme
Greystone Support Centre
Hemsworth Court
Mullan Mews
Rigby Close
Sydenham Court
Wellbeing and Treatment Centres
Arches Wellbeing and Treatment Centre
Beech Hall Wellbeing and Treatment Centre
Bradbury Wellbeing and Treatment Centre
Carlisle Wellbeing and Treatment Centre
Grove Wellbeing and Treatment Centre
Knockbreda Wellbeing and Treatment Centre
Shankill Wellbeing and Treatment Centre
Publications
Rural Impact Assessments and Monitoring Reports
Equality and Human Rights Screening
Making Communication Accessible
Annual Quality Reports
Overseas Visitors
No More Silos
Hospitals
Royal Victoria Hospital
AccessAble
Coming into hospital
Getting there
Car parking at Royal Victoria Hospital
On the ward
Leaving hospital
Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
Belfast City Hospital
Coming into hospital
Getting there
Car parking at Belfast City Hospital
On the ward
Leaving hospital
Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
Mater Hospital
Coming into hospital
Getting there
Car parking at the Mater Hospital
On the ward
Leaving hospital
Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
Musgrave Park Hospital
Coming into hospital
Getting there
Car parking at Musgrave Park Hospital
On the ward
Leaving hospital
Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
Children’s Hospital
New Children’s Hospital Project
Pre-appointment advice for visiting the Outpatient Department
Coming into hospital
Getting there
Car parking at the Children’s Hospital
On the ward
Parent staying overnight
Leaving hospital
Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
How does the Children’s Emergency Department work?
Children’s blood tests
Children’s Symptom Checker
Advice on giving children medication
Influenza (Flu) in Children
Help with the Cost of Living
Measles
Safe Sleeping in Babies
Maternity Hospital
Coming into hospital
Getting there
Car parking at the Maternity Hospital
Restaurants, coffee bars and shops
Contact details and site map
Muckamore Abbey Hospital
Muckamore news and activities
Getting there
On the ward
Leaving hospital
Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
Knockbracken
Coming into hospital
Getting there
Leaving hospital
Visitors information
Patient and visitor facilities
Restaurants, coffee bars and shops
Contact details and site map
Iveagh Centre
Beechcroft
General information
AccessAble
Chaplaincy service
Complementary guest Wi-Fi
Hospital Travel Costs Scheme
Infection prevention and control
Interpreting service
Shopmobility
Transport and travel
Healthy living
Burns and scalds
HIV and AIDS
HIV testing
Winter health
Fuel poverty
Keeping warm: help and advice
Reducing the risk of fractures
Winter flu
Stay well
Mental health
Concerned about your mental health?
Looking out for others
Taking Positive Steps
Family support
Care in the sun
Stop smoking
Accident prevention for children
Drowning
Falls
Fire
Glass related accidents
Poisoning
Suffocating and choking
Window blind cord safety
Get active
How much activity?
Leisure in Belfast
Tips to getting active
Eating well
Understanding the Eatwell Guide
Tips for a healthy diet
Fish oil facts
Say no to salt
Vital vitamins
How we can help
Healthy eating – Easy Read downloads
Weight management
Be more active
Healthy eating plan
Your weight loss journey
Working for us
Current Vacancies
Apply for a job
Welcome to Belfast
HSC Values
People and Culture
Equal opportunities for all
Where you could work
Royal Jubilee Maternity Services – new hospital recruitment
Allied health professions (AHPs)
Children’s community social work
Children’s Inreach Support Services
Corporate services
Estates and facilities
Learning disability services
Nursing
Critical Care and Perioperative careers
Scientific and technical services
Social work and social care
Support work
Volunteering
International recruitment
Getting started with us
Staff benefits
Staff Services
B Well: staff health and wellbeing
Staff development
Work experience and placements
Contact us
In an emergency
Online feedback form
Compliments and complaints
Feedback form
Information on complaints
Care Opinion
Sophie’s story
Jean’s Story
Mr Gupta’s Story
Alice’s Story
Complaints Service Satisfaction Survey
Useful contacts
Press and media
Care Opinion
Submit an FOI
Useful links
36511 - Complaints Procedure
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Created: 08-04-2026
Updated: 08-04-2026
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