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Older People’s Services

What the service does

We provide a significant range of support services to people in their later years. If you are concerned that you or a loved one are not coping with some aspect of your daily life, we have social services for older people.

We have social workers based in a number of community and hospital settings. They can work with you to identify the help you may need.

Community Social Work Teams

When you are referred to the service, a social worker will become involved. Social workers are professionally qualified and their role is to support you in getting the care you need. Their aim is to promote independence and quality of life for all adults.

The social worker will work alongside you and your family to:

  • find out which aspects of daily living you need support with
  • agree on how this help can be provided

The social worker will complete a needs assessment. This may involve a discussion with you about a number of things, including:

  • what you need to help you live well
  • what or who is important to you
  • any health, welfare, social and spiritual needs you may have
  • your daily living activities, for example making meals, personal care
  • what you are finding difficult and any concerns you may have
  • support from friends and family
  • carer’s support and assessment
  • adult safeguarding, if you are concerned that someone is being mistreated or abused

The help and support you require may be provided by the Trust or other voluntary services, but always with your agreement and consent.

We always aim to support people in their own homes, but if this is not possible, other options may need to be considered such as supported housing or a care home placement.

How to access the service

You can refer yourself or be referred by a family member, GP or other health professional.

All referrals are handled by a call management centre, which is open:

  • 30am to 5pm, Monday to Thursday
  • 30am to 4.30pm on Friday

District nursing in South and East Belfast provides a 24-hour service.

Contact details

  • North and West Belfast Call Management Centre: 028 9615 8100 
  • South and East Belfast Call Management Centre: 028 9615 8200

If you have any general enquiries or are already involved with the service, please contact the appropriate team on one of the numbers below.

Team General enquiries New referrals and urgent requests
Arches Community Social Work Team Tel: 028 9504 2330 Call Management Centre:
028 9615 8200
Beech Hall Community Social Work Team Tel: 028 9504 0333 Call Management Centre:
028 9615 8100
Bradbury Community Social Work Team Tel: 028 9504 2311 Call Management Centre:
028 9615 8200
Carlisle Community Social Work Team Tel: 028 9504 2380 Call Management Centre:
028 9615 8100
Dundonald Community Social Work Team Tel: 028 9504 2299 Call Management Centre:
028 9615 8200
Grove Community Social Work Team Tel: 028 9504 2292 Call Management Centre:
028 9615 8100
Knockbreda Community Social Work Team Tel: 028 9504 2333 Call Management Centre:
028 9615 8200
Shankill Community Social Work Team Tel: 028 9504 0334 Call Management Centre:
028 9615 8100
Out of hours service

Related services

Adult Protection Gateway Team
Carers’ Services
Psychiatry of Old Age and Community Mental Health Team for Older People
Palliative care:

  • Belfast City Hospital – 028 9504 1000
  • Mater Hospital – 028 9504 7287
  • Royal Victoria Hospital – 028 9063 4409